Work Management Benchmarking

Thank you for participating in this benchmarking exercise with NHA. Your input will provide us with helpful information about the state of the industry and help focus our work.

Do you track re-work activities?

Do you track "actual" hours worked on completed work orders?

Does leadership set clear expectations for compliance to work management standards and processes?

Do you conduct weekly meetings to discuss the work performed for the previous week, roadblocks preventing scheduled work from being completed, and overall lessons learned?

Do you conduct weekly meetings to discuss the work performed for the upcoming week?

Do you perform audits of the work management processes at the site?

Do you have a standardized predictive maintenance (PdM) program?

Do you have dedicated predictive maintenance personnel (including for lubrication tasks)?

Do you monitor preventive maintenance (PM) work compliance? If so, how?

Are PMs for similar or like-kind equipment reviewed to ensure consistent and standardized PMs are in place for the equipment?

Do you monitor maintenance work process compliance using standardized metrics? If so, what metrics do you monitor?

At what frequency are work management metrics reviewed at the site?

Do you have a committed person to schedule maintenance work activities?

What is the estimated average work experience of maintenance planning personnel in their current role?

Do you use a standard software to track needed maintenance activities (CMMS program)? If yes, what is the name?

Do you use standard software to schedule maintenance work activities? If yes, what is the name?

Do you have a standard training process for new employees or people moving into new roles in the maintenance department?

Do you use standard job plans for corrective maintenance activities?

Do you use standard job plans for PM work activities?

Do all (or most) work orders include expected labor hour needs?

Do you have standards or procedures that outline work management expectations and processes?

Do you conduct daily meetings to discuss the work upcoming for the current day?

Do you conduct daily meetings to review the work of the day and plan for the day ahead?

Do work orders contain quality checkpoint (QC) sign-offs to ensure critical measurements or steps are completed?

Do repair procedures contain quality checkpoint (QC) sign-offs to ensure critical measurements or steps are completed?

Are Operations and Engineering involved with developing work schedules and plans?

Do you use a standard template and agenda for meetings?

Do you incorporate industry/internal Operating Experience and Lessons Learned into your work planning, scheduling, execution processes? If so, how?

How often do you review and revise inspection sheets, JSAs, maintenance instructions, and other procedures for improvement?

How do you share learnings with your peers?

Do you incorporate feedback from technicians from completed work into future work? If so, how?

Are generation sensitive activities clearly identified in work instructions and procedures?

What percentage of your work is considered "tool pouch" or "minor maintenance" work?

Do you have an effective failure analysis program at your site?

How do you incorporate load forecast and spilling operations into your work planning process?

How often do Managers perform plant walkdowns, attend safety meetings, conduct observations of work?

What percentage of work is completed under blanket, generic, or non-descript work orders?

Are your plant drawings, prints and other reference materials adequatley maintained and kept up to date for use in the field?

Do your maintenance instructions, work order text and procedures identify necessary parts, special tools, operational considerations, and repair details?

Do you routinely assign or rotate craft to planner/scheduler roles?

Do you routinely conduct a work order backlog purge? If so, what frequency?

Do you use mobile technology at your location? If so, what types?

Do you utilize electronic work packages or online storage of media (photos, prints, documents, feedback)?

How far in advance (weeks) do you plan & schedule preventive maintenance work orders?

Do pre-job briefs effectively communicate work hazards, instructions, and experience from others to the persons performing the work?

Work Management Benchmarking

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